OfficeRunner and DW Support
Need some help setting up your OfficeRunner or DW series wireless headset for the first time? Below you'll find some different setup guides and tutorials to help you get the most out of your OfficeRunner system, the best-selling system from our range of Sennheiser headsets.
Quick & Easy Setup
We've prepared a few quick videos to walk you through the setup and features of your new OfficeRunner.
Setting up the OfficeRunner
Learn about the headset
Set up your ORL 12 handset lifter
Adjust the ORL 12 lift height
ORL 12 Ring Detection setup
Replace or reset Your OfficeRunner battery
Replace or reset Your DW Pro1 battery
Replace or reset Your DW Pro2 battery
- Quick Start Guide (PDF, 3.3MB)
- User Manual (PDF, 6.2MB)
- Name Plate Template (PDF, 222KB)
- ORL 12 Quick Start Guide (PDF, 319KB)
Confidently backed by a 3-year warranty
The OfficeRunner carries a 3-year, full-replacement product warranty. We'll replace any faulty unit without hesitation, just call or email us and we'll get a replacement unit right out to you, so you'll never have to wait for a repair.
Be heard clearly, even in a busy office
The OfficeRunner wireless headset's state-of-the-art noise-canceling microphone filters out unwanted background noise.
The most comfortable headset available
The convertible headset guarantees the right fit for you with two adjustable wearing styles.
Answer calls up to 400 feet from your desk
The recommended ORL 12 handset lifter attaches to your desk phone and alerts you to incoming calls when you're away from your desk. You can purchase the Sennheiser HSL10 Handset Lifter here.
Frequently Asked Questions
How do I order more?
Just give us a call at 1-800-HEADSETS (1-800-432-3738) or browse our selection of Sennheiser headsets
How do I get my OfficeRunner to charge?
If your OfficeRunner is attached to the earloop, then make sure the microphone is pointing up
How do I get my headset to beep when my phone rings
Firmly attach the Sennheiser ORL 12 Handset Lifter above your phone's speaker, or use the included microphone to reach the speaker. Then check out the Ring Detection Set-up video to program the lifter to hear your phone's ringtone