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Using your Plantronics CT14 headset with a multi-line Partner phone

Using your Plantronics CT14 with a Partner phone (AT&T MLS Series, Avaya, and Lucent Partner phones) has never been easier. Your Partner phone is unique because you have the ability to access features remotely by using the CT14 headset telephone. These features include transferring calls, placing calls on hold, and dialing, all from up to 300 feet away!

Plantronics CT14

Plantronics CT14 Wireless Telephone

  • Answer and end calls with your multi-line Partner phone
  • Up to 300 ft. range
  • Noise-canceling microphone on headset
  • 10 hours of continuous talk time


Setting up your Plantronics CT14

  1. Plug the connector cord into the bottom of the CT14 base. If your Partner phone has an auxiliary jack, plug the other end of the connector cord into it. This is located on the underside or back of the phone (often hidden beneath a plastic platform) and is labeled "AUX." If your phone does not have an auxiliary jack, then you will need a jack splitter. The jack splitter would then be used to plug both the CT14 and the Partner phone into the same wall jack. If you do require a jack splitter, no worries! Let us know and we will provide you with a jack splitter, absolutely free.
  2. Plug the appropriate end of the power cord into the bottom of the CT14 base. Plug the other end of the cord into the electrical outlet.
  3. Plug the headset into the top of the CT14 remote. Place the remote into the base to charge. Allow the remote to charge for 8 hours before using.

If you've tried the above without success, please call our Headset Advisor Team at 1-800-432-3738. We will happily help you get it working.

Remember: The Partner phone is special in that it can use a single-line headset system, like the CT14, to answer any number of phone lines. In addition, no handset lifter is required to do so. The CT14 may not display your caller ID information.

Using your Plantronics CT14 

How to answer a call: 

 When the phone rings press the TALK/FLASH button on the remote. The call should now be answered with the headset.

How to place a call on hold: 

Press the TALK/FLASH button on your remote. You should hear an intercom dial tone. Now press END. Your call is now on hold.

Retrieving a call from hold: 

In order to retrieve a call from hold you must go back to your Partner phone and press the line that is on hold.

How to transfer a call with an announcement: 

Press the TALK/FLASH button once. You will hear an intercom dial tone, which means the call is parked. Now, dial the extension to which you want to transfer the call. The phone will ring. When someone answers, announce the call. If he/she accepts the call, press END and the call will be transferred. If no one is available at that extension, press TALK/FLASH and you will be returned to the call.

How to make an intercom call: 

Press the TALK/FLASH button to get an open line (you cannot place an intercom call while on the line with a caller). You should hear a dial tone. Now press the (*) key and 71. This activates the intercom feature. Now, simply dial the extension of the person you wish to intercom and your voice will be heard through the intercom. Press END when done.

How to make a conference call:  

After you are connected with the first party, press the TALK/FLASH button. This will give you an intercom dial tone, which means the first party is now parked. Press 9 to get an outside line, then dial the new phone number (note: If you are conferencing someone from an inside line press TALK/FLASH and dial their extension). When the second party answers, press the TALK/FLASH button once. You should now be connected with both parties. In the event that the number is busy, or if there is no answer, press END and you will return to the first party.

When you are ready to end the conference call, press TALK/FLASH to hang up on both callers; if you want to continue speaking with the first caller, press END and the last caller will be dropped.