Customer with a Capital C
- Your guide to A+ Customer Service!
- Case study of our Customer-Centric organization
- World-Class Customer Service tips
Over the past decade the author, Ken Welsh, has worked as Headsets.com's voice coach, helping distil the vision of the company's CEO, Mike Faith, into a practical skill set. Mike's vision has always been to create a company where the Customer comes first, second, and always - a company that is truly Customer-centric.
With the help of everyone at Headsets.com, Ken Welsh has written Customer with a Capital C as a simple, easy to read case study of a truly Customer-centric organization. Through this, Customer with a Capital C provides a simple set of easily applied principles for anyone wishing to create a successful company where the Customer always comes first.
Ken Welsh is an Australian based, international business voice coach specializing in creating the Voice of a Business - the language, tone, rhythm and message. He works with businesses in over ten countries including education, sales, IT, health care, security, transport, land-use planning as well as government and non-government or non-profit organizations.
|Handset Lifter Compatible||Not Applicable|
|What's in the box?||One paperback book|