All Things Headset Warranty

Posted: July 23, 2021
Author: Jack Rice
Headset warranties for Jabra, Plantronics, Sennheiser, Logitech, and Leitner

 

Headset Warranty Overview

You’re in the market for a new headset. You want to make sure that the device you get isn’t going to give up on you after just a few months. When you’re checking out various headset listings, there’s all kinds of specifications, but none of the companies tell you just how long their devices will actually last. That’s where the warranty comes in. 

So what’s the best way to learn about a headset’s warranty? You could check out the website, browse the product descriptions, or Google something like “Sennheiser warranty details.” You could also refer to this handy list we’ve created for you! Here you’ll find the warranty specifications for a variety of popular headset brands. Some of them are available on Headsets.com, and some aren’t. Either way, we want to set you up with a headset that has you covered.

 

Leitner Warranty

Leitner has two different measures in place to make sure your product is both perfect for you and perfectly functioning. First, they promise a 60-day trial period for any Leitner product. This means that if you make a purchase, and the device just doesn’t suit your needs like you had hoped, you’ll either get a refund or assistance in finding a different product. They won’t ask questions, and they’ll cover shipping.

Every product also comes with a 5-year warranty (the longest period you can find for a headset). The warranty is unaffected by the type of headset (corded/wireless) - it’s the standard for every product on the site. Unlike many other warranties, the battery is included in the warranty, so you’ll never have to worry about being stuck with a dead headset. All devices within the warranty period will either be repaired or replaced. To recap:

  • Wireless headsets: 5 years

  • Corded headsets: 5 years

Overall, the 5-year Leitner warranty is pretty simple. There is no difference in coverage based on product, and no exceptions to the standard.

 

Jabra Warranty

The length of the Jabra warranty is determined by the product you purchase. For the most part, the lengths of time for which you can get a replacement headset are categorical, but there are exceptions. We’ll break it down by product:

Jabra warranty periods by product:

  • Anything that has been refurbished by the manufacturer: 6 months

  • Most wireless headsets: 1 year

  • Corded headsets, Evolve, Evolve2, Speak, PanaCast: 2 years

  • BIZ 2400, BIZ 2400 II, Engage 50, Engage LINK: 3 years

    If you’re within the warranty period for any of these headsets and have an issue, Jabra will do one of three things: replace the product completely, fix what’s broken, or give you your money back. Which option they go with is up to them. 

    They’ll also only cover issues that come as a result of the device itself. If the manufacturer messed up the device, and the sound isn’t working properly, they’ve got you covered. If you spill your coffee onto the headset, and it stops working completely, you’re outta luck. For these products, make sure you understand what Jabra warranty period you have. Also, don’t set your headset down right next to your coffee.

     


    Plantronics Warranty

    Plantronics is another brand whose warranty periods are determined by the product. The ones we carry at Headsets.com are broken down by corded/wireless models when it comes to the full replacement warranties:

    • Wireless headsets: 1 year

    • Corded headsets: 2 years

    Unfortunately, for many of their headsets, they don’t have a hard and fast rule for what products are covered for which amount of time - it varies from product to product.

    While there isn’t a “wireless headsets all have a 1-year Plantronics warranty” rule, you can be sure that any Plantronics product you purchase will have a 1, 2, or 3 year warranty period. During that time, if you have issues with your device, they will repair or replace it. If they go with the repair option, you’ll be covered by the warranty for either 12 months or the remainder of the original product warranty (whichever is longer).

     

    Sennheiser Warranty

    The products you see on the Sennheiser website are not the same ones you’ll find on Headsets.com. Because of this, the warranties available on each site will be different. If you’re purchasing from Headsets.com, the warranties are as follows:

    • Wireless headsets: 3 years

    • Corded headsets: 4 years

    If you’re purchasing from the Sennheiser website, the standard warranty period for any Sennheiser product is 2 years. Regardless of where you made your purchase, the damage you’re seeking to repair cannot be a result of anything other than a manufacturer defect. Once again, be careful with the coffee if you want Sennheiser warranty coverage.

     

    Logitech Warranty

    Logitech is another brand that doesn’t have a universal warranty statement. The period of coverage is found in the specifications for each product. For Logitech headsets, the hardware-only warranty periods are as follows:

    • Zone 900, Zone 750, and H370: 1 year

    • All other headset models: 2 years

    Regardless of which period applies to your device, the coverage ensures that hardware damage will result in either repairs, replacement, or refund. Once again, which of those three options is chosen is up to the company. On par with most other warranties, the Logitech warranty doesn’t cover human error. 

      

    Some Final Thoughts

    We all know what a warranty is, but we don’t all think too much about it when we’re making a purchase. But buying a headset is the perfect time to start taking this factor into consideration! A headset can be a big purchase. Not only is it a financial investment; it’s also a piece of technology that can make or break your daily productivity at home or in your office. In short, this is a device that should last a long time and not lose functionality.

    If you have any questions about what’s covered and what’s not, warranty periods, or anything else, call 1-800-HEADSETS (432-3738) or email info@headsets.com. We'd love to hear from you!