Your most unhappy Customers are your greatest source of learning
UC Davis Master of Science in Business Analytics
The Perfect Headset? Try the Leitner LH270
American Bar Association
America's Best Small Companies
Forbes
Headsets.com finds success with offer to "Pay What You Want"
The Wall Street Journal
Blow your Customers away with these secrets from Headsets.com
Damn, I Wish I'd Thought of That!

Guy Changes His Name to HeadsetsDotCom We’re saddened to announce the passing of Jason Headsetsdotcom. After changing his last name for over $45K, Mr. Headsetsdotcom is passing on. Get the details

Headsets.com
The OfficeRunner makes a great holiday Gift
The 12 hottest technology gifts this holiday season The Tennessean James Fields November 26, 2013 It's that time of the year again. Time to dust off you...
10 year later, Headsets.com has nearly doubled in size
Fast 100 Class of 2004: Where are they now? San Francisco Business Times Sachiko Yoshitsugu September 4, 2013 You still have to wait nearly six weeks to f...
Jason Sadler becomes Jason HeadsetsDotCom
Trying to create a ‘Sharknado’ with…T-shirts? CNBC Cindy Permann August 5, 2013 The Holy Grail for Internet advertising is the viral video. And while many...
Headsets.com sends out Love Letters with every package
A Love Letter I Didn’t Expect Baltimore Jewish Times Jon Goldman May 16, 2013 Everyone wants to create “touch points,” a favorite buzzword for marketers. ...
Chuck Testa says 'Yep' to OfficeRunner wireless headset
Chuck Testa Goes Commercial with Headsets.com youtube.com Chuck Testa April 1, 2013 It’s true! Chuck Testa has finally gone commercial. Checkout the comme...
Headsets.com works for employee's future, even if it's not with the company
5 Small Businesses With Ethics TheStreet Laurie Kulikowski January 18, 2012 The term “ethical company” can seem like an oxymoron since a financial crisis ...
Headsets.com sees growth in market, now hiring
5 More Small Companies Hiring Right Now The Street Laurie Kulikowski September 22, 2011 Headsets.com is not a new company—it’s been around for 14 years—bu...
Why it matters: Headsets.com carries 'complete selection' of headsets
4 Factors That Give Online Brands An Edge Business Insider Jerry McLaughlin August 9, 2011 When I was a young Marine learning my trade at The Basic School...
OfficeRunner wireless headset sails through Cisco, Polycom, and Avaya certifications
Sennheiser’s Best Selling Wireless Headset Completes Cisco, Polycom and Avaya Interoperability Certifications TMCnet.com Madhubanti Rudra May 16, 2011 Th...
Headsets.com is Sennheiser's 'Dealer of the Year'
Headsets.com Gets Awarded “Dealer of the Year” in Sennheiser’s Telecommunications Category TMCnet.com Calvin Azuri April 7, 2011 Headsets.com is the U.S....
OfficeRunner named Product of the Year by Customer Interaction Solutions
OfficeRunner Wireless Headset from Headsets.com Recognized by Customer Interaction Solutions TMCnet.com Deepika Mala March 30, 2011 Despite being release...
Headsets.com uses rigorous hiring process to ensure all Customers have an excellent experience
The Importance of Respect BritishAirways.com Jeanne Bliss March 22, 2011 Customers like to be treated well. This is obvious, but not every company underst...
Headsets.com-Virgin-Apple merger rumors put to rest
Headsets.com Addresses Rumors of Merger with Virgin-Apple March 3, 2011 Despite rumors, Headsets.com CEO Mike Faith says that Headsets.com will not join the...
Headsets.com helps it's employees kick bad habits
8 Creative Ways to Keep Your Staff Healthy BNET.com Elise Craig February 17, 2011 If you're Google or Facebook, you can give your staff fancy gyms, person...
Headsets.com values Customer feedback over call time
What Your Contact Center Metrics Aren’t Telling You 1to1 Media Mila D’Antonio February 7, 2011 Companies often get into the rut of overanalyzing efficienc...
Headsets.com sends Tootsie Rolls, sees results
Headsets.com Includes Sweet Treats in Device Packaging TMCnet.com Shamila Janakiraman December 15, 2010 Headsets.com announced that it is using the tradi...
Headsets.com recognized for online headset finder
High Achievers: Fresh ideas make these Hot 100 retailers tops in this year's e-retail class Internet Retailer Paul Dernery December 1, 2010 Among the fits...
Sennheiser's Wireless Headsets: A Boon for Home and Small Businesses
Sennheiser's Wireless Headsets: A Boon for Home and Small Businesses TMCnet Mini Swamy November 03, 2010 Sennheiser, an international technology company w...
California's First Lady Gets Free Gift Offer in Return for Breaking the Law
October 14th, 2009
Maria Shriver, the wife of California Governor Arnold Schwarzenegger, has been photographed multiple times driving without a headset.
Headsets.com Recognized As World Class Benchmark
Headsets.com Recognized As World Class Benchmark December 4, 2008 (San Francisco, California) San Francisco-based Headsets.com was recently chosen by the ...
Still On The Rise
Richard Branson's Still On The Rise Investor's Business Daily Curt Schleier November 11, 2008 Richard Branson sees savvy as the key vehicle for shooting ...
Growing Your Business Through Excellence in Marketing & Customer Service
Growing Your Business Through Excellence in Marketing & Customer Service The Growth Strategist Aldonna R. Ambler July 7, 2008 National radio show int...
Get a ticket, get a free gadget
Get a ticket, get a free gadget CNET News Holly Jackson June 30, 2008 Break the law, get a free headset? It might sound a little odd, but online retailer ...
Drivers, others give views on hands-free cell phone law
Drivers, others give views on hands-free cell phone law LA Daily News Adolfo Flores June 28, 2008 If Terry Miller had been asked six months ago how many B...
Hands-free laws a boon for Bluetooth
Hands-free laws a boon for Bluetooth CNNMoney.com Michal Lev-Ram June 18, 2008 A flurry of new state laws making it illegal for people to drive while hold...
On the road? Don't talk to the hand
On the road? Don't talk to the hand Seattle Post-Intelligencer Scott Gutierrez June 1, 2008 Mike Place isn't a state trooper or a traffic safety expert. ...
Headsets.com Offers Free Headsets to Cell Phone Law Offenders
Headsets.com Offers Free Headsets to Cell Phone Law Offenders June 01, 2008 If you've been nabbed for jawing on your cell phone in your car, perhaps it's t...
Headsets.com offers free headsets
Business bits: Look, no hands Star News Online Wayne Faulkner May 25, 2008 We live in an area where it seems every SUV comes equipped with a cell phone s...
Customer Love Rewards
Service Untitled
Headsets.com finalist in 2007 Excellence in Business Awards
Headsets.com finalist in 2007 Excellence in Business Awards November 1, 2007 San Francisco, CA Headsets.com was named a finalist in the 2007 Excellence in...
Headsets.com named one of the Top 100 Fastest-Growing Private Companies by the San Francisco Business Times, fifth year running
Headsets.com named one of the Top 100 Fastest-Growing Private Companies by the San Francisco Business Times, fifth year running October 17, 2007 San Francis...
Headsets.com's recipe for happy Customers
Fortune Small Business
Headsets.com named to the Inc. 5000 list
Customer Service Leaders Headsets.com named to the Inc. 5000 list August 23, 2007 New York -- Inc. magazine today announced its first-ever Inc. 5,000 list o...
Headsets.com named to Internet Retailer Top 500 list
Headsets.com one of Internet Retailer Top 500 May 18, 2007 Headsets.com is proud to be recognized in Internet Retailer's Top 500 Guide. Ranking in as numbe...
How does Headsets.com get Customers to keep coming back?
Customer Retention: Keep 'Em And Hold 'Em Catalog Success Matt Griffin December 1, 2006 San Francisco, CA -- Beyond death, taxes and postal rate hikes, m...
Headsets.com: Online retailer calls up huge revenue growth
Headsets.com: Online retailer calls up huge revenue growth San Francisco Business Times Lizette Wilson October 8, 2006 By starting a headset sales compan...
Headsets.com CEO and President, Mike Faith, makes 2006 Best Bosses list
Headsets.com CEO and President, Mike Faith, makes 2006 Best Bosses list Winning Workplaces September 28, 2006 Evanston, IL -- Winning Workplaces announc...
Headsets.com named to Inc. 500 list, third year running
Customer Service Leaders, Headsets.com named to the Inc. 500 list for the third year running August 23, 2006 New York -- Inc. magazine today announced its 2...
Customer Service Difference #2: Headsets.com
Service Untitled
Headsets.com wins Stevie® Award In 4th Annual American Business Awards SM We won a Stevie! See the quick video - (2:13 video clip)
Quality vs quantity — which is better for email marketing?
It's quality and not quantity that counts for effective e-mail marketing June 8, 2006 E-mail doesn't have to be spam or just one more unopened message in a...
Headsets.com on "Best Places to Work" list...again
Headsets.com named in "Best Places to Work" survey The San Francisco Business Times May 7, 2005 Headsets.com, Americas Headset Specialists, has been selec...
Headsets.com named to Inc. 500 list, second year running
Headsets.com named in "Best Places to Work" survey...again The San Francisco Business Times April 5, 2006 Headsets.com, Americas Headset Specialists, has ...
No Mumblers!
No Mumblers! At Headsets.com, Mike Faith helps employees find their voice--and use it to keep Customers loyal. FORTUNE Small Business By Ellyn Spragins Mar...
Inc 500 Fastest Growing Companies 2005
Inc 500 Fastest Growing Companies 2005 March 29, 2006-April 2, 2006 Inc. 500 Annual Conference, Savannah, Georgia Inc. Magazine has announced that for the ...
A Systems Approach to Hiring the Right People
A Systems Approach to Hiring the Right People Kauffman Foundation Mike Faith March 1, 2006 In 2002, I wanted to raise the bar on my management talent and ...
Entrepreneur's Viewpoint: Mike Faith, Headsets.com
Entrepreneur's Viewpoint: Mike Faith, Headsets.com Ken Berlack January 13, 2006 We just got off the phone with Mike Faith, President and CEO of Headsets.c...
Fastest Growing Companies
Headsets.com Named One of the Fastest Growing Companies in the Bay Area by the San Francisco Business Times October 20, 2005 The San Francisco Business Tim...
Decide Upon Your True Dreams and Goals
Decide Upon Your True Dreams and Goals Amy Alexander March 2005 Putting Customers First You want Customers to love you, so you set service goals. You expl...
Avaya starting to enjoy life on its own
Avaya starting to enjoy life on its own Internet-phone sales helps Lucent offspring recover CBS.MarketWatch.com Jeffry Bartash Jan. 3, 2005 Life isn't qui...
Headsets.com has propelled onto Inc. 500 Fastest Growing Companies list for 2004
Headsets.com has propelled onto Inc. 500 Fastest Growing Companies list for 2004 Inc.com Carol Hirsch October 20, 2004 From Inc.com "Inc. 500 Reveals Ame...
Shiny, Happy People
Shiny, Happy People American Way Beth Snyder Bulik July 15, 2004 With an increase in projected revenues from $3 million in 2000 to more than ...
Staffing for Growth
Staffing for Growth Catalog Success Noelle Buoncristiano July 2, 2004 To continue its business momentum, Headsets.com keeps a sharp focus on employee hir...
Finalist in 2004 Ernst & Young Entrepreneur Of The Year® Awards
Finalist in the Ernst and Young Entrepreneur of the Year Award June 18, 2004 18th Annual Ernst & Young Entrepreneur of the Year, Northern California T...
2004 Ernst & Young Entrepreneur Of The Year® Awards
Finalists Announced for Northern California's 2004 Ernst & Young Entrepreneur Of The Year® Awards Silicon Valley Biz Ink May 28, 2004 Award Recipient...
Strategic use of Voice-Over-IP technology
Small Companies Like Headsets.com Supercharge Their Business With Voice-Over-IP CNN April 5, 2004 Interview with Mike Faith, President and CEO o...
You've Got Mail…
You've Got Mail… Entrepeneur.com Mike Hogan April 1, 2004 …Entrepreneurs like Mike Faith, 39, are turning that into a key competitive advantage. Like oth...
How to Win Customer Loyalty
How to Win Customer Loyalty Business 2.0 Brian Caufield March 2004 People Problems The major issues fall into two categories: unfriendliness and incompet...
Headsets.com Happy with Its Growth Spurt
Headsets.com Happy with Its Growth Spurt Catalog Age Paul Miller March 1, 2004 Since mailing its first catalog in fall 2001, San Francisco-based Headsets...
Avaya combines data, voice, PBX calls in one SOHO box
Avaya combines data, voice, PBX calls in one SOHO box Network World Fusion Magazine Tim Greene December 15, 2003 Avaya is introducing a SOHO box that can...
Interview with Mike Faith of Headsets.com
Interview with Mike Faith of Headsets.com Drive-You-Nuts.com December 10, 2003 Mike Faith from Headsets.com explains below how Customer service has been ...
Five Tips on Using Customer Service to Grow Your Business
Five Tips on Using Customer Service to Grow Your Business Drive-You-Nuts.com December 7, 2003 The key to the outstanding success of Headsets.com is their...
The Root of All Great Service
The Root of All Great Service CRM Buyer Magazine Lesley Hensell December 1, 2003 Who's No. 1? Most U.S. companies jump to answer this question by saying ...
Fastest Growing Companies
Headsets.com Named One of the Fastest Growing Companies in the Bay Area by the San Francisco Business Times October 2, 2003 The San Francisco Business ...
At Their Service
At Their Service Melissa Campanelli July 2003 Although money's tight, don't even think about skimping on good online-customer support. Because Customers...
How Headsets.com doubled revenues in one year
How Headsets.com doubled revenues in one year Internet Retailer March 11, 2003 E-commerce success can come from defining a niche, and however small, serv...
Listening Ahead
Listening Ahead Call Center News January 6, 2003 More call center headsets and amplifiers came to market in 2002 than in recent years. Are these products...
Sounding Off On Headset-Only Phones
Sounding Off On Headset-Only Phones Call Center Magazine January 6, 2003 Wouldn't it be nice if agents didn't have to contend with handsets? Some headse...
In Hard Times, Increasing Efficiency Can Be the Key To Growth-or Survival
In Hard Times, Increasing Efficiency Can Be the Key To Growth-or Survival Wall Street Journal Jeff Bailey July 1, 2003 The next time you're grousing with ...

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